Q1: How long will my order take to arrive?
A1: Orders require 1–3 working days for processing and packing. Standard UK delivery takes 2–5 working days after dispatch. Weekends and bank holidays are not counted as working days.
Q2: Can I modify or cancel my order after payment?
A2: Order modifications or cancellations are only permitted before your order is dispatched. Please contact our support email immediately if you need changes. No adjustments can be made once the parcel has been shipped.
Q3: What should I do if my item arrives damaged or faulty?
A3: Please email us within 48 hours of receipt with your order number and clear photos of the damaged product and packaging. We will verify the issue and offer a full refund, replacement, or free return service.
Q4: Do you ship internationally?
A4: At this time, we only offer shipping services within the United Kingdom and do not support international deliveries.
Q5: How do I start a return or refund request?
A5: Send an email to trechebeegers@hotmail.com including your order number and return reason. Our customer service team will guide you through the complete return procedure.
Q6: Where is your brand based?
A6: Our registered business address is 7 Byron Street, Alfreton, DE55 6AB, United Kingdom.
Q7: Who are riggandfell products designed for?
A7: Our outdoor gear is specially crafted for middle‑aged mature outdoor enthusiasts. We focus on durable, practical, low‑profile equipment ideal for British hiking, camping, countryside exploration, and daily outdoor leisure activities.